Support
If requested to do so by a member of the DemoPad Support Team, you can enable logging in the project – this will provide more information to the cloud system to assist in fault finding.
To create a support log, open Settings
> Other Settings
> Support
turn on Logging
. Once enabled, you can then exit settings and repeat the issue you are having having.
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Once you've replicated the issue, go back to Settings
> Other Settings
> Support
then tap Upload support log
you should get a Success! Log Files Uploaded
message.
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We'll then be able to diagnose the issue.
Remote Access is also invaluable when diagnosing problems you may be having on site.