If requested to do so by a member of the DemoPad Support Team, you can enable logging in the project – this will provide more information to the cloud system to assist in fault finding.

To create a support log, open Settings > Other Settings > Support turn on Logging. Once enabled, you can then exit settings and repeat the issue you are having having.

Once you've replicated the issue, go back to Settings > Other Settings > Support then tap Upload support log you should get a Success! Log Files Uploaded message.

We'll then be able to diagnose the issue.

Remote Access is also invaluable when diagnosing problems you may be having on site.